Privacy Policy

Please also visit our Terms and Conditions section establishing the use, disclaimer and limitations of liability governing use of our website at www.rmscollects.com/terms. Fair Debt Collection Practices Act (FDCPA) Disclosure:  Nothing in this privacy policy shall permit the disclosure of information to third parties in violation of the Fair Debt Collection Practices Act.  We value your privacy at RMS-Recovery Management Services, Inc. (hereafter “RMS”) and maintain standards to secure your private information.  This privacy notice discloses the privacy practices for this website.  This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Your use of this website and any Personal Information you provide via the website remains subject to this Privacy Policy.  RMS follows all applicable federal and state laws regarding information sharing and will not violate any consumer protection laws, including the FDCPA. BY VISITING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT PROVIDE ANY INFORMATION OR USE ANY OF THE SERVICES PROVIDED ON THE WEBSITE REFERRED TO IN THIS PRIVACY POLICY.  PLEASE NOTE: THIS PRIVACY POLICY CHANGES FROM TIME TO TIME AND CHANGES ARE EFFECTIVE UPON POSTING.  PLEASE CHECK BACK REGULARLY FOR UPDATES.  IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES.  WE DO NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT WWW.RMSCOLLECTS.COM/PRIVACY. RMS is the sole owner of the information collected on this site.  We only have access to or collect information you voluntarily provide via direct contact from you.  This information is obtained via email, telephone contact, and via writing.  RMS does not sell, rent or share this information to any third party outside of our organization.  RMS uses your information to respond to your inquiries. Unless you ask us not to, we may contact you via email in the future to communicate regarding your account(s) with our office or with changes to this privacy policy.  The following paragraphs in this section describe how RMS currently uses Personal Information.  This may change at any time.  As noted in this policy, we may update the language from time to time. RMS regularly discloses and has disclosed in the last twelve (12) months the following types of Personal Information for one or more business purposes: Name, address, email address, Social Security number, date of birth, employment information, IP Address, or other similar identifier, contact information, payment and financial information, age, marital status, sex, and veteran or military status, audio information, and information collected or shared pursuant to HIPAA, GLBA, FCRA, DPPA, and/or other applicable privacy laws. RMS uses your Personal Information for the following purposes.

• Provide Service: RMS uses your Personal Information to improve our services provided.
• Contacting You: By using our website, you consent to contact from RMS by phone or email regarding your account status and changes to privacy policy or other relevant policies or agreements.
• Legal Process: RMS will use or disclose your Personal Information in response to subpoenas, court orders, legal process, warrants, or to exercise our legal rights to defend against claims or in the event you violate or breach an agreement with RMS.

RMS stores Personal Information in a database on computers or servers owned or accessed by RMS.  These computers and servers are protected with security measures, including firewalls, to protect against unauthorized access, loss, misuse or alteration of information.  Data, including Personal Information which is transmitted through our website is protected using 1024-bit encrypted Secure Socket Layer (SSL) technology to ensure data remains confidential.  SSL technology ensures that you and RMS can access the information you submit. The information provided is encoded and only RMS is able to decode. SSL confirms the identity of the originating device and the recipient device, preventing unauthorized interception. RMS may use other security measures in the future to protect information transmitted through our website.

Text Messages

No mobile information, including phone numbers, text messaging originator opt-in data, and consent information, will be shared with, transferred to, or sold to third parties/affiliates for marketing or promotional purposes.

Cookies

“Cookies”, when enabled, are a feature on your browser software which allows a small amount of data to be stored on your device about your visit to RMS’s website.  Cookies assist in tracking the content you may have viewed on past visits in order for your next visit to be customized based on your preferences.  RMS may use cookies to: track the number of visits to this site; accumulate and report aggregated statistical information regarding website usage; to customize content delivered to you; and to save your password for ease of access to our website.  You can disable cookies via your browser software.  Please note, RMS’s website may not function properly with cookies disabled.

Third Party Links

Links to third party websites are provided for the convenience of the user. These other websites are not directly managed or operated by RMS and are the responsibility of the company or organization providing the websites. Therefore, users of these other websites shall comply with the conditions posted on the respective websites.

IP Addresses

RMS automatically tracks certain information based upon your activity on the site. RMS may use this information for internal research on our user’s demographics to network, DSL, or cable modem users.  An IP address may be permanently assigned to a particular device.  IP addresses are automatically logged by web servers and collect information about a user’s traffic patterns.  While the IP address does not identify an individual by name it may, with the cooperation of the Internet Service Provider (ISP), be used to locate and identify an individual using the internet. Your IP address can reveal what geographic area you are connecting from or which ISP you are using.  Other websites you visit have IP addresses and RMS may collect the IP addresses of those websites and their pages.

Do Not Track Requests

RMS does not track visitors over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.  However, some third-party sites do keep track of your browsing activities, which enables them to tailor what content they present to you.  If you are visiting such a site, your browser allows you to set the DNT signal on your browser so that third parties know you do not want to be tracked.  Third parties cannot collect any personally identifiable information from our website unless you provide it to them directly.

Children’s Online Privacy Protection Act (COPPA)

RMS never knowingly collects Personal Information about children under the age of 13. If we receive actual knowledge we have collected such information, we will immediately delete that information from our records.  Since RMS does not collect information from children under the age of 13, we have no such information to use or disclose to third parties.

Corrections

We are committed to accurately maintaining your personally identifiable information.  We will take reasonable steps to correct Personal Information that is properly identified as incorrect.  If you need to update or correct your Personal Information, contact us via email at www.rmscollects.com/contact or toll-free via telephone at (800)932-2851. Please understand that, in some circumstances, only your service provider may have the authority to update or correct your Personal Information. If this information is the type that only your service provider can update or correct, we’ll forward your request to your service provider. Change in Ownership If RMS changes ownership through a sale, merger, acquisition or other change of business, RMS reserves the right to transfer or assign the right to use your Personal Information collected from the website. Contact for More Information If you have questions or concerns about RMS’s privacy policies and/or practices, you may reach a representative at (800)932-2851. Text Messaging

• • No mobile information, including phone numbers, text messaging originator opt-in data, and consent information, will be sold or shared with third parties/affiliates for marketing or promotional purposes.
  • You agree that if you provide express consent to receive text messages (SMS and/or MMS) that we will communicate account and offer information via text messages.
  • Message and data rates may apply for messages sent to you or that you receive from RMS-Recovery Management Services.
  • Message frequency may vary based on account activity. You may op-out any time to stop text communications.
  • For Short Code Messaging: For help reply HELP to any message we send using <shortcode here> or contact us at 1-800-932-2851.
  • For Short Code Messaging: To unsubscribe from receiving text communications, reply STOP to <shortcode here>.
  • Message frequency varies.
  • If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.
  • Wireless carriers and our service providers are not liable for undelivered or delayed messages.