Our Approach to Collections
The professionals at RMS Inc. utilize a sales oriented approach to the collection process. We recognize the importance of your institution’s image and therefore employ positive reinforcement and professionalism as a means to an end. Creating adverse relationships is not a collection tactic. Our collection strategy includes a combination of mail and telephone collection processes. We encourage payment in full and the benefits of this option as well as the possibility of payment installments as a viable option. Approaching the collection strategy in a positive, respectful manner increases our ability to collect your funds.
Prompt, Accurate Reports and Remittances
Reports are sent either electronically via FTP or on paper on a monthly basis and can be sent to multiple locations. These include, but are not limited to:
Online Account Access
Utilizing our debt collection system, we are able to process transactions for multiple account types and varying interest rates. Clients are able to access their accounts via our web site in order to view payments, collection history and collector notes.
Online Account Placement
Account placement methods include secure FTP transfer, US mail, E-mail, fax or direct from loan servicer. We can also provide you with traditional placement forms or word processing templates.